TROUBLE OPENING AN ARCHIVED FILE

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  • Updated 3 months ago
Hi
I have followed the instructions for archiving a payroll file and It has archived the terminated employees as requested - however when I try to open the file it comes up with symbols and there is no way to see the archived information.
Could you please advise if I am missing a step and why doesn't it come up as in payroll with the information in case it is needed sometime in the future
Thank you
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Jo

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Posted 3 months ago

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Rav, Community Manager

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Hi there Jo,
Can you let me know the process you're going through to open the archived file
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Jo

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Hi Rav
I have moved it to the public documents file and when i click on it to open the file it takes me to the box to choose a program.  When I choose notepad or any of the others the file just opens with symbols - We are on a shared server here - should i be putting the file on the shared server?
thanks Jo