Troubleshooting integration of Cloud POS and Reckon Hosted

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  • Updated 2 months ago
I am trying to integrate Cloud POS and Reckon Hosted, but the authorisation of the database in POS shows an error.
I have started a trial of Cloud POS and Reckon Hosted after using Reckon Enterprise and Reckon POS for a number of years.
I have got both programs opening up, but the single-use or shared drive options are not allowing me to complete the integration.
Any suggestions please?
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Wendy McCulloch

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Posted 2 months ago

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Jeffrey Fazal

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Just wondering if you were able to resolve this issue Wendy? We're interested in setting up cloud POS also.

There have been a few posts about the API being down, so it may be connected to that. I'm actually disappointed that no one from Reckon has answered your questions. 
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Rav, Community Manager

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Hi Wendy,
I'm really sorry that that we missed your post,

We've got an update in the works which is going through final testing to address some hiccups between Reckon Cloud POS and Reckon Accounts Hosted.

Its not too far off from being released and I'll keep you posted on that as soon as its ready.
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Russell Sinclair

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I have a similar issue to Jeffrey & Wendy - I have been waiting for two weeks now to be able integrate Cloud POS & Reckon Hosted. Luckily my business is very seasonal and this is the down time but this is taking tooooo long.
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Ifti, Product Manager

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Hi Russel,


Thank you for your post. Reckon Cloud POS can now be integrated with Reckon Accounts Hosted. For any existing integration, you’ll have to reset the connection and it will start working.


Please let us know if you have any further questions.


Thanks

Ifti
(Edited)
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Lee

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Will resetting the connection cause any data loss from the POS system? We have 3 weeks of data in POS and don't want to loose it.
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Ifti, Product Manager

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No, you won't lose any data. You will be able to post your existing transactions if you're linking with the same Reckon Accounts Hosted company file.