Trying install Reckon accounts 2019, but keep getting message "The installation was interrupted before Reckon Accounts could be installed.

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  • Updated 1 month ago
I'm trying to install Reckon accounts 2019 - desktop version, but I keep getting the message: "The installation was interrupted before Reckon Accounts could be installed. Click Finish to exit the installation wizard."  It has installed flawlessly on my other machines.
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Brynton Fennell

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Posted 3 months ago

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John_P

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I had a similar problem,and it was caused by the print spooler service. Try turning it off and try installing again.
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Brynton Fennell

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Thanks John, tried it but still no success.
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JS

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Hi,
I'm having the same issue, did you rectify the problem? 
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Brynton Fennell

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No luck yet - need to find the time to call technical - already tried once but had tpo give up after 40 mins.
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John Graetz

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Hi Brynton.  Did you ever get anywhere with this?  I am also having the same problem and would love to know what your fix might have been.
John L G
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Brynton Fennell

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Finally spoke to Tech.  After a full reinstall off the web site, it boiled down to switching off the print spooler, and then switching it on again.  Miraculously the program loaded and I managed to successfully install it.
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JS

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Yes I called tech also and recording told me they are maxed out with other calls and hung up on me. that's the service you get for being a member and paying annual subscription. 
Why do they release rubbish that doesn't work.  
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John Graetz

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Hi JS.  Did you ever get anywhere with this?  I am also having the same problem and would love to know what your fix might have been.
John L G
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Brynton Fennell

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Finally spoke to Tech.  After a full reinstall off the web site, it boiled down to switching off the print spooler, and then switching it on again.  Miraculously the program loaded and I managed to successfully install it.
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John Graetz

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Thank you, Brynton.  After spending a number of hours and many attempts and many options, at getting the install to work, I came across the Knowledge Base article: 
                 Installation Interrupted when installing Accounts Business
This time around, I followed the very specific steps of stopping the Print Spooler and then Starting it (not re-starting it, which I had done on a previous attempt).  In addition, I turned off anti-virus, the firewall and the internet.  Like you, miraculously, it worked!!  And, thank heavens I didn't have to go through the process of updating the tax tables, as they were already included in the current download.
John L G
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JS

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Hi John
Yes I managed to get it working. 
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Chris James

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I was having trouble installing on a Citrix server Windows 2016. Thanks for the info. In an admin command prompt I ran net stop spooler, which also stops the Citrix Print Manager Service, then ran net start spooler. Don't start the Citrix Print Manager Service, and Reckon Accounts 2019 should install.