Trying to get my mobile app working

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Melanie Friedauer
Melanie Friedauer Member Posts: 1 ✭
edited January 2020 in Accounts Hosted
Hi, I'm trying to set up our mobile app, it is asking us to set up the book via reckon one at website login?? Our Reckon hosted login doesn't have anything, am I missing something??

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  • Rav
    Rav Administrator, Reckon Staff Posts: 15,416 Community Manager Community Manager
    edited January 2020
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    Hi Melanie,
    Lets rewind this a little and see if we can get you back on track.
    Firstly, you've mentioned Accounts Hosted but also the mobile app in your post. I just need to clarify, which are you using and/or intending to use for STP?

    If you're currently a Reckon Accounts Hosted user then you'll be using our GovConnect service for your STP reporting and NOT the micro-business STP mobile app.

    Don't worry about Reckon One and setting up a book etc, that's an altogether different service.

    I think it would be a good idea to review our setup & help guides which I'll link below.

    STEP BY STEP GUIDE: GovConnect for Single Touch Payroll


    https://www.youtube.com/watch?v=KjYrftQns1E

    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

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