Trying to install Reckon Accounts Desktop Trial on Windows 10 but install keeps failing

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  • Updated 6 months ago
  • (Edited)
Trying to install Reckon Accounts Desktop Trial on Windows 10 but install keeps failing. I have disabled anti-virus and tried installing as administrator (although i am logged as admin). Help please, i really need to trial this before eoy.
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Keith Mackay

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Posted 6 months ago

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Keith

IS there any error code/message?  Perhaps a message in the Event Viewer of Win10 ?   I assume you have plenty of disk space, and that you've got a decent download of the trial software (sometimes downloading can corrupt - so try to fetch again).

See if you can explain the screens that you see, up to the point of failure.

Gary
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Keith Mackay

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Popup just says Installation was interrupted before it could be completed. Tried a fresh download, just in case. Put trial key in, installs MS Runtime Library-Payment Services Requirements, flicks through a couple of popups very quickly to  Installation was terminated before reckon could be installed...
(Edited)
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Keith Mackay

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Ok turns out the print spooler needed to be stopped and restarted,
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Kevin Russell, Accredited Partner

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Are you installing using the built in administrator? Have you renamed the installation directory? There is a support note for this