Unable to activate reckon personal plus 2019. error message 7166, 7669

John Wright
John Wright Member Posts: 6
Unable to activate reckon personal plus 2019. I enter the installation key press OK and get an error message 7166, 7669 help would be appreciated Regards John W

Comments

  • Andrew Christie
    Andrew Christie Member Posts: 149
    edited August 2019
    Hi John
    Just check that you are using the correct most up to date key. One way to verify is to access your account online to double-check

    cheers

    Andrew
  • John Wright
    John Wright Member Posts: 6
    edited August 2019
    Hi Andrew  The installation key is what was supplied when I upgraded from 2015 to 2019
  • John Wright
    John Wright Member Posts: 6
    edited August 2019
    I looked at my account there is no keys listed. Regards
    john W
  • Andrew Christie
    Andrew Christie Member Posts: 149
    edited August 2019
    Hi John W
    Normally you can access your latest installation key in the members area > download software.
  • John Wright
    John Wright Member Posts: 6
    edited August 2019
    Hi Andrew I found it, the installation key is the one that I am using. I enter the key and press OK that's when I get the message and error code.


    Regards John W
  • Andrew Christie
    Andrew Christie Member Posts: 149
    edited August 2019
    Hi John W
    Thanks for verifying that all is good with the key. That's one point out of the way.
    What are the texts associated with error messages?

    Andrew
  • John Wright
    John Wright Member Posts: 6
    edited August 2019
    Andrew,  I have done nothing except trying again. Guess what it worked.
    I am now in personal plus 2019.
     When I was speaking to one of their consultants I mentioned that I felt their problem was their end.
     I did send them a report.

    Thanks for your assistance.
    Regards
    John W
  • Andrew Christie
    Andrew Christie Member Posts: 149
    edited August 2019
    Hi John W,
    Excellent, happy to hear that you have had success.
    Andrew