Unable to Allocate on overpayment
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Nick_10473340
Member Posts: 1 ✭
Hi
Im using Premier 2017
We processing our receipts for the month and we have come across something peculiar.
Back in 3/12/19 we were overpaid $5517 for an invoice that should have been $517. We allocated the $517 and $5000 was sitting there as an over payment on the Customer Payment screen
On the 16/1/20 our Clients processed a credit note -$5517 (and repaid $517 for the invoice).
We are trying to allocate the credit note however over payment it is not appearing on the Customer Payment screen
Are we doing anything wrong? If we cant match it off we wont be able to reconcile our bank account
Help will be greatly appreciated
Im using Premier 2017
We processing our receipts for the month and we have come across something peculiar.
Back in 3/12/19 we were overpaid $5517 for an invoice that should have been $517. We allocated the $517 and $5000 was sitting there as an over payment on the Customer Payment screen
On the 16/1/20 our Clients processed a credit note -$5517 (and repaid $517 for the invoice).
We are trying to allocate the credit note however over payment it is not appearing on the Customer Payment screen
Are we doing anything wrong? If we cant match it off we wont be able to reconcile our bank account
Help will be greatly appreciated
0
Comments
-
Hi Nick, your clients need to record the credit note as a refund from the bank account to the customer. The option to refund will be on the tool bar when the crdit/adjustment note is open. They can also opt to save the overpayment as a credit for future invoices.0
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