Unable to backup file in Reckon Accounts Hosted

  • 2
  • Problem
  • Updated 3 weeks ago
I have successfully run data verification and data rebuild but when I go and do a backup it returns a message "Reckon Accounts was unable to backup company file". It does not provide a reason for the failure. Anyone have a solution Please!
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Anna Harvey

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  • Frustrated

Posted 2 months ago

  • 2
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Ross Witte

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Same here, have the same problem since going to hosted!!!!!

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Marg Day

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Same problem here, most of my files backed up but 3 would not, how can I upgrade to Hosted 2019 if I can't back up those 3 files
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Gerry Winter, Accredited Partner

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You call me and let me do it for you
Gerry 0418907140
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Marg Day

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Thanks very much Gerry, problem all solved, speedy, efficient and friendly service.  A great start to the week  10/10 :) 

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JO-ANNE

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hi this has just happened to me, can you please tell me how it was resolved
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Marg Day

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I uploaded the file to Reckon staff, they backed it up for me and upgraded the file to the new year. 
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Rosemary

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Keep getting this message as well, sometimes it works and sometimes it doesn't
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Marg Day

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I uploaded the file to Reckon staff, they backed it up for me and upgraded the file to the new year.
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Jodie Stevenson

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Me too  :((  Backed up 4 files successfully - but have one that is unable to back up - Any ideas?
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Marg Day

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I uploaded the file to Reckon staff, they backed it up for me and upgraded the file to the new year.
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Jodie Stevenson

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All fixed - all I did was File - Exit and then reopened the file and unticked "Limit the number...." and it worked.
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Lee

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I am getting this message now. I tried Jodie's suggestion of unticking the Limit the number of backups but the box is shaded and I can't untick this. I increased the number but it had no change. 

This is the message. Any suggestions? I went through the process and did the upgrade back in early July so i can't imagine it has to do with that. or can it?

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Kris Williams

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I have 3 files, all opening in 2019, however this morning I was unable to backup one of them. I verified and had no problems, but rebuilt data anyway, still can’t backup, same message as Lee