unable to change column width or resize widows

  • 3
  • Question
  • Updated 4 months ago
  • Acknowledged
 since last update in hosted I am unable to change columns width or resize windows??  Transaction are blurred. Using Chrome
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Posted 3 years ago

  • 3
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Rav, Community Manager

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Hi Jacqui,

Does the same issue occur on a different browser?

If its still an issue on a different browser then my next question is are you using a device that has touchscreen capabilities?

If so, can you please try the following and see if there is any change?
Turn off Touch feature (Device Manager > Human Interface Devices > the Touch Device should show up here or under the Display section
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Keila

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Hi Rav,
When is this issue going to be fixed? It all worked perfectly well before the update. My reports are useless if I can't read the information in each column. I really don't see why I should have to change browsers or disable features on my PC to make Reckon Hosted work when Reckon seem to be causing the problems. As far as I can see your updates seem to cause more problems than they fix!
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Sharee

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I'm with you Keila....  I changed my touch screen device, it didn't make any difference.  And now I'm worried that changing it may affect something else on my PC.
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Mike

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I have the same issue.  Have tried on Google Chrome and Microsoft Edge and both have no ability to change column width. I now need to export the report to see the info.  Any update Rav?
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Rav, Community Manager

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Hi Mike,
The only update I have at this stage is this KB article on the topic here -

https://community.reckon.com/reckon/t...
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Mike

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Hi Rav, Will Reckon be fixing this bug? We shouldn't have to disable a feature that we generally need enabled...
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Patricia Hobson

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I also have this problem in Edge. Also unable to resize help windows using mouse to drag arrows. This has only happened since the printing issue was "fixed". Same thing occurred last time it was "fixed". 
(Edited)
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Janine

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I have this issue too. I use my touch screen, I don't want to have to disable and re-enable it every time I use Hosted.
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Mike

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Even when i disable the touch screen it still doesn't work.  Rav, is there an ETA on a solution for this?  It is a real issue for some Reckon users and for me it is substantially slowing down my workflow.
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Tracey Jones

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Disable touch screen still the only fix???
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Sharee

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Hi all, I've been frustrated with this from the beginning.  So what I've done now is TURN OFF touch screen. Adjust each report that I use to the settings I want. Then MEMORIZE the reports. Then turn touch screen back on.  If you have dual screens, drag Reckon across to main screen. Make sure BOTH screens have touch screen disabled.  This has helped me heaps.  Worth the hassle in the long run.
Good luck all!
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Amanda K

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Thanks for the tip.  As I do not have any touch screens there is nothing to disable - i have checked.  I am still unable to adjust column widths.  
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Sharee

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Ok here's an idea Amanda.  Find someone with touch screen, log onto Reckon, try adjusting using the touch screen to DRAG the columns wider/narrower etc with your finger.  Then memorize the reports.  Takes a couple of go's but I managed the first time this way.
I know it's a right pain in the butt@!!!!!
I think that Reckon should take calls and adjust the columns for the customers, as they request.  Then memorize them.  Since it's a Reckon fault.....
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Keila

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I posted on this thread 12 mths ago and this issue is still not fixed. Unbelievable!! Can somebody from Reckon tell me why this is still an issue??
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Carly Henderson

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I am so pleased to hear that I'm not the only one with this problem!! But also extremely frustrated that this issue hasn't been fixed. Reckon - what's going on???
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Tammy Ashba

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This issue seems to be accruing again, coupled with the issue of being unable to drill down into reports (randomly). This has been happening for about 4 weeks. I have been on different networks, computers, browsers, operating systems, versions, users etc. It's a universal problem and a big one. Not being able to drill down into numbers on reports is a huge problem for me. I run a small accounting service and teach QuickBooks. I spent 1-1/2 hours working on it with customer support this morning. We used the hub tool and thought the problem was fixed. It was, but it was only temporary. I opened a different company file and the issue came back immediately. I don't have time to go through this all over again right now. It's not an issue with my personal computer and I'm frustrated being told to troubleshoot computer issues. This same error was happening at a CA Community College, where they have a tech staff and make all necessary updates. 
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Kris Williams

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I just tried it on an iPad using Safari and it’s all ok
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Tammy Ashba

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Hmm, I don't know. Still not working for me or my assistant who is on a completely different network.