unable to change column width or resize widows

  • 2
  • Question
  • Updated 2 weeks ago
  • Acknowledged
 since last update in hosted I am unable to change columns width or resize windows??  Transaction are blurred. Using Chrome
Photo of Jacqui Allen - Professional Partner since 1994

Posted 6 months ago

  • 2
Photo of Rav

Rav, Community Manager

  • 55,470 Points 50k badge 2x thumb
Hi Jacqui,

Does the same issue occur on a different browser?

If its still an issue on a different browser then my next question is are you using a device that has touchscreen capabilities?

If so, can you please try the following and see if there is any change?
Turn off Touch feature (Device Manager > Human Interface Devices > the Touch Device should show up here or under the Display section
Photo of Keila

Keila

  • 150 Points 100 badge 2x thumb
Hi Rav,
When is this issue going to be fixed? It all worked perfectly well before the update. My reports are useless if I can't read the information in each column. I really don't see why I should have to change browsers or disable features on my PC to make Reckon Hosted work when Reckon seem to be causing the problems. As far as I can see your updates seem to cause more problems than they fix!
Photo of Sharee

Sharee

  • 82 Points 75 badge 2x thumb
I'm with you Keila....  I changed my touch screen device, it didn't make any difference.  And now I'm worried that changing it may affect something else on my PC.
Photo of Mike

Mike

  • 330 Points 250 badge 2x thumb
I have the same issue.  Have tried on Google Chrome and Microsoft Edge and both have no ability to change column width. I now need to export the report to see the info.  Any update Rav?
Photo of Rav

Rav, Community Manager

  • 54,714 Points 50k badge 2x thumb
Hi Mike,
The only update I have at this stage is this KB article on the topic here -

https://community.reckon.com/reckon/t...
Photo of Mike

Mike

  • 330 Points 250 badge 2x thumb
Hi Rav, Will Reckon be fixing this bug? We shouldn't have to disable a feature that we generally need enabled...
Photo of Ashley Hobson

Ashley Hobson

  • 90 Points 75 badge 2x thumb
I also have this problem in Edge. Also unable to resize help windows using mouse to drag arrows. This has only happened since the printing issue was "fixed". Same thing occurred last time it was "fixed". 
(Edited)
Photo of Janine

Janine

  • 100 Points 100 badge 2x thumb
I have this issue too. I use my touch screen, I don't want to have to disable and re-enable it every time I use Hosted.
Photo of Mike

Mike

  • 330 Points 250 badge 2x thumb
Even when i disable the touch screen it still doesn't work.  Rav, is there an ETA on a solution for this?  It is a real issue for some Reckon users and for me it is substantially slowing down my workflow.