unable to close purchase order

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  • Question
  • Updated 9 months ago
we have a number of old purchase orders.
All the lines have status of closed and the PO status of received in full.
The PO status of closed is greyed out. 
How can we close the purchase order?
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tony finch

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Posted 2 years ago

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John G, Information Support Analyst

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Hello Tony,

Thanks for asking.

Does the PO show in the Open Purchases report?
When you write a Bill to the supplier, are you prompted to convert this a PO to a Bill?

In the Supplier Centre, for this Supplier, Show Purchase Orders, and set the Filter to Open Purchase Orders, and does this received i fullPO show in this list?

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tony finch

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Hi John
thanks for your prompt response. Seems you guys are pretty busy with STP coming in.

Yes, PO shows on open PO report.
Yes, when we write a bill, it does prompt to convert PO to bill
In supplier centre, this PO shows as open.

And the PO has previously been matched to a bill, and that bill shows in history and for the same qty as the PO.
And the billi is for thje same value as the PO
And the Bill has been paid.

Any ideas?
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Sophie Kelly

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I too have this problem.. The Purchase order was billed out, closed, received in full 8 months ago yes it keeps showing up in open purchase orders for this supplier. When I tick it to receive it, nothing shows up to be received? 

Thanks, Sophie