Unable to complete a back up - Reckon Accounts Hosted

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  • Updated 1 week ago
Using Reckon Accounts Hosted, I am not able to complete a back up as it reaches 83 ~ 86% after many hours and then suspends and does not move any further. My accountant took a copy of the company file off the cloud and ran a remote back-up successfully but then tried to run a verify and rebuild (which found errors in the file) however the rebuild would also not complete. I am wondering whether support can assist fixing the error in the file.
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Romayne Wright

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Posted 2 weeks ago

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Rav, Community Manager

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Hi Romayne,
We've got a help article which explains the most common cause of slow backups and how to solve, I'll link it below -

HELP GUIDE: Reckon Accounts is frozen/not responding when performing a backup
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Romayne Wright

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Hello Rav, 

Based on your article, I have now been able to complete a back up. Thanks.
However, following the back up completing, I did not see the typical option to run the rebuild following my selection being the BackUp and Run Rebuild Option. When the back up finished I got the message (as per the attachment)



As I was unsure whether the rebuild had run or not, I ran a verify data following receipt of the above attachment message and received the same message again.

Could you please advise whether a rebuild has run and if not what should I do next.

Regards,

(Edited)