Unable to complete any task in Quickbooks

  • 1
  • Problem
  • Updated 2 months ago
I have logged into Quickbooks Hosted but once I am in there I cannot close any open windows, cannot open any windows, and cannot change from from entity to another. I tried telephoning the Helpdesk, but they are currently at capacity and hung up!
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Fiona

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Posted 2 months ago

  • 1
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Kevin Russell, Accredited Partner

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Hi Fi. Its Reckon and Im in there right now. Have you tried logging out? 
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Fiona

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Yes, I have tried logging in on a desktop and laptop.  I have restarted both computers as well.  I cannot log out or change companies.

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Fiona

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I can log in, but once I am in there, I cannot do anything.  Can't close windows, Can't open windows, can't change companies etc.....

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DFB

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Try pressing the ALT key plus PageUp key at the same time. Sometimes a  box requires you to click on it. These occassionally get hidden, that ALT+Page Up reveals.

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Fiona

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That appears to have worked!  Thanks DFB!