Unable to connect to the WebConnect server

  • 3
  • Problem
  • Updated 5 months ago
  • Not a Problem
Merged

This conversation has been merged. Please reference the main conversation: *RESOLVED* Reckon Accounts Hosted launch issue (30 June 2018)

Why do I receive "Unable to connect to the WebConnect server" error when trying to connect to Reckon Accounts?
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John Friebel

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Posted 1 year ago

  • 3
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Kevin Russell, Accredited Partner

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I had this error before. It fixed itself
(Edited)
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Don Froude

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what was the time frame for this please
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Mary Asker-Carroll

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In the last half hour, I worked on it this morning then my husbands hot on around 2 o’clock, he walked away for about 7 minuets and came back to being logged out and now we can’t get back on, black screen
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Rav, Community Manager

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Hi there John,

Are you still experiencing this issue?

Can you let me know where in the process you're encountering this problem? After clicking the green Launch button?
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Kay Smart, Accredited Consultant, Accredited Partner

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I have the same problem was using a couple of hours ago with no problem
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Rav, Community Manager

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Hi guys,We're looking into this at the moment. Apologies for the inconvenience it's causing. I'll keep you posted
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Rav, Community Manager

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Hi guys,

This should now be fixed up. Please try accessing Reckon Accounts Hosted as normal. 

Apologies for the hassle! :( 
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Colin Prouse

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This issue appears to be an ongoing one with numerous users including myself having to waste time and effort seeking a solution each time it occurs!
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Don Froude

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this is not fixed here.  really frustrating. when will this be up and going as I do all pays etc over the weekend as well as general invoicing


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Tarryne Viccars

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Afternoon, is anyone experiencing this today? As l am
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Rebecca Carey

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Oh, the irony: Reckon use a customer engagement platform called Get Satisfaction!
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GSD Support

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I still am getting a WebConnect issues. The system is down, again. The system is not accessible, when clients need it the most. Must be EOFY.
(Edited)
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Glen Kells

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We also are getting the same error. Has anyone's come back on in the last 45min? Ridiculous that there's no customer support after hours... especially EOFY.
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Howard Matthews

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Black screen "Cannot connect to web server messages"     June 30 !!!!!!!!!!!  what is going on, I am so frustrated... I just need to get on with work its now been over an hour of trying...
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Stuart Houghton

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I have been experiencing "cannot connect to webconnect server for the past 4 hours. Would like reckon to fix this asap.  

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