Last night I wasn't able to download ASX Share prices for Thursday 14 June, 2018. I've tried again this morning, with the same (non) result.
No error messages or anything.
Does anyone have any ideas on why this may be, and more importantly, what can be done to correct it.
John
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404 Points
Posted 1 year ago
Rav, Community Manager
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91,816 Points
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306 Points
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452 Points
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6,082 Points
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92 Points
Rav, Community Manager
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91,816 Points
Hi all,
From the reports so far, this seems to be isolated to the 2016 edition. I tested on Personal Plus 2018 yesterday and like Gary's post above, the update worked normally.
Sounds pretty strange, I imagine its all coming from the one source but I could be wrong about that. I'll speak to the product team about this on Monday morning and come back to you with more info.
From the reports so far, this seems to be isolated to the 2016 edition. I tested on Personal Plus 2018 yesterday and like Gary's post above, the update worked normally.
Sounds pretty strange, I imagine its all coming from the one source but I could be wrong about that. I'll speak to the product team about this on Monday morning and come back to you with more info.
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190 Points
Hi I also recall receiving the renewal message for 8th. July 2018 about the time the downloads stopped. Related ??? I am running Quicken on Windows 7 Professional.
Pete
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80 Points
Yeah, I'm having the same problem & my licence expires 4/8/18.
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182 Points
Rav, looking forward to your findings on Monday. For the record:
- I previously replied on a similar thread started 18 hours ago by Gayle Stanton.
- I've had the same problem on PP 2016 since 14 June. Win10 PC
- My online licence expires 21/7/18. 4
- Had this problem (with many others) in Jul 2015.
(Edited)
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404 Points
Hi Rav,
Thanks for taking the time to check in to see what's going on, even though it's a weekend and you're not able to do anything until Monday.
By the way the number of comments here is growing, it looks like a widespread problem with PP2016, so I imagine there will be a large number of anxious Reckon clients/customers waiting for a satisfactory response, and fix, early in the day on Monday.
Good luck to you and the tech team in coming up with the goods on Monday.
John-T
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440 Points
I look forwrd to your reply on Monday Rav, because my PP 2016, expiry 14/8/2018, has also not downloaded the the following days, 13, 14, 15.Martin
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2,250 Points
Same problem for me, no ASX downloads from Thursday (14 Jun 2018). I use 2016 version but licence valid until Nov 2018.
Rav, Community Manager
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91,816 Points
Good morning all,
I've had a chat with the product team regarding your reports this morning and they're about to undertake some testing to determine what's happening.
Will come back to you all with more info as soon as I hear back.
I've had a chat with the product team regarding your reports this morning and they're about to undertake some testing to determine what's happening.
Will come back to you all with more info as soon as I hear back.
Rav, Community Manager
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91,816 Points
Hi again folks,
The team have moved on to testing out a potential fix for this problem.
We may need to get some of you to test it out and advise your results once its ready however I'll confirm that if it comes to it.
I'll keep you posted.
Thanks for your patience everyone.
The team have moved on to testing out a potential fix for this problem.
We may need to get some of you to test it out and advise your results once its ready however I'll confirm that if it comes to it.
I'll keep you posted.
Thanks for your patience everyone.
Rav, Community Manager
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91,816 Points
Hi all,
The team have put the finishing touches on a patch which they're confident should resolve this issue and I'm in the process of getting it tested.
If feedback from that proves positive then I'll be share the details and access to the patch with the thread right here.
Again, thank you all for your patience.
Cheers
Rav
The team have put the finishing touches on a patch which they're confident should resolve this issue and I'm in the process of getting it tested.
If feedback from that proves positive then I'll be share the details and access to the patch with the thread right here.
Again, thank you all for your patience.
Cheers
Rav
(Edited)
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2,250 Points
The download seemed to work for today (18/6) but not for 14/6 and 15/6 last week.
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6,082 Points
Same for me, Steven. 8th downloaded, but not 14th or 15th
So it's up dated for the 18th. So what do we do for the 14th, 15, 16th.? Forget about them?
Rav, Community Manager
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91,816 Points
Hi guys,
We're still doing a bit of work in the background on the server which is why you're seeing those results.
More to come
We're still doing a bit of work in the background on the server which is why you're seeing those results.
More to come
Gary Pope, Accredited Consultant (Acct & IT), Alchester Business Systems., Accredited Partner
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19,116 Points
re: Trevor Wenzel's comment. Looking at an example..... The pricing for "RKN" lines up OK with the stated prices found here: per the ASX. https://www.asx.com.au/asx/share-price-research/company/RKN for 7th, thru 15th June 2018...... Some examples of remaining concerns would be useful please.
Gaz
Gaz
(Edited)
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190 Points
Thanks Rav & Team, all seems well again, downloaded ASX prices successfully this morning, 19th. June 2018.
Peter G
Rav, Community Manager
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91,816 Points
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6,082 Points
Glad it's been sorted, Rav.
An brief explanation of the cause of the problem would be appreciated.
An brief explanation of the cause of the problem would be appreciated.
Rav, Community Manager
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91,712 Points
One of the servers used in the old share price server had an unexpected restart and part of the share price routines did not restart after this reboot.
This is something that will not happen in the new share server infrastructure as we have secondary servers ie. if one goes down, another takes its place etc.
This is something that will not happen in the new share server infrastructure as we have secondary servers ie. if one goes down, another takes its place etc.
Gary Pope, Accredited Consultant (Acct & IT), Alchester Business Systems., Accredited Partner
All on a Win10 VM.
Gaz
John-T
Hi Rav,
Using PP2016, and all ASX shares are affected.
Same scenario tonight (Friday 15 June, 2018) - no ASX shares data downloaded by 9:30 pm.
John
PS.
Just remembered something that may or may not have a bearing on the problem.
The first night when the ASX share prices failed to download (Thursday 14 June, 2018), when I first opened PP2016 a message popped up reminding me that my online services licence is valid until 29 July 2018.
Also, in case it's of any use/interest - I'm using PP2016 on a Windows 7 SP1 machine, but no new security updates have been applied recently. That is, the May 2018 Microsoft security updates were applied a couple of weeks ago, but the June 2018 updates haven't been installed yet.
Peter Gadd
Hi John T, I am using Reckon Accounts Personal Plus 2016 and I have the same problem, since 14th. June 2018, No ASX Download, tried today the 16th. still no success. What is going on??? Rav check again.
Peter G
Chris Campbell
Chris
Chris Campbell
Trevor Wenzel
Peter Ferrett
Chris Campbell