unable to edit or delete an employee in STP APP. Error message when press on the “...”

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  • Updated 4 months ago
Made a mistake when set up an employee #1.
Created new one (employee #3) with the correct information.
Changed the name for employee #1 to “Testing” to avoid duplication.
Tried to delete employee #1 by put in the Last Day in the employee record, however, as it coming up with error message. Now, not able to edit or delete this record. Please advise how to solve this problem?
Please note that no pay run submit for employee #1 yet.

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Susana Cheng

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Posted 4 months ago

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Rav, Community Manager

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Hi Susana,
Can you enter valid details into the employee record rather than 'Testing' and then enter the end date. Is there any change or do you still receive the same error?
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Susana Cheng

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Hi Rav,
Not able to edit the record at all. Once I selected the employee and click on the “...” on the top right hand corner, it bring me back to the pay runs page.