Unable to install personal plus 2017
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Emma Read
Member Posts: 6 ✭
Hi,
I've renewed my license to 2017 Personal Plus. I've clicked on the link to download files, unzipped then and run the .exe file. The install screen starts, I select my region but when I click install 2017 Personal Plus it stops and nothing happens.
What should I do next?
I've renewed my license to 2017 Personal Plus. I've clicked on the link to download files, unzipped then and run the .exe file. The install screen starts, I select my region but when I click install 2017 Personal Plus it stops and nothing happens.
What should I do next?
0
Comments
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Hi there Emma,
No error messages appear during this process after running the .exe?
Have you uninstalled your previous version already?ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.
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Hi Rav,
No error message. I haven't uninstalled the 2016 version. Not sure how to do that....
Thanks
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Hi Rav, I have uninstalled 2016 version and still no luck, no error message either. Any suggestions?
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Hi Emma,
What's your operating system? Are you running Windows 8 64bit by any chance?
I've found a KB article here which sounds somewhat similar to what you're experiencing -
Cannot install Accounts Personal on a Windows 8, 64-bit PC
ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.
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Windows 10 64 bit. Do you think it's worth trying?0
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