Unable to install Reckon Account Enterprise

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  • Updated 6 months ago
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Hi Support

I'm unable to install Reckon Account Enterprise 2018 R1, After successfully entering the Key and selecting the install instance the install closes and no further install windows appear.

Any assistance would be appreciated.

Many Thanks, Michael
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Michael Lee

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Posted 11 months ago

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Rav, Community Manager

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Hi Michael,
Does this occur if you try performing the install again?

Is there any indication the install is being blocked perhaps by an anti-virus solution or other program?
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John Peppas, Accredited Partner

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Had this issue myself

Was told by Reckon Support to stop the Print Spooler Service then restart

That seemed to resolve my issue so give it a try

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Rav, Community Manager

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Good call John,

More info on that and additional steps in the below article -

Installation Interrupted when installing Accounts Business
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Pete Nayler

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Hi everyone, I'm also experiencing this issue on several Windows 10 Pro computers. Both previously-suggested workarounds fail to successfully install Reckon Enterprise. Restarting the print spooler doesn't work, nor do the methods linked in the article above.

At the time the installation closes, there is an error logged in the ppplication event log. The source is SideBySide, event ID 35:

Activation context generation failed for "C:\temp\Reckon_Accounts_2018_R2\Reckon_Accounts\setup.exe".Error in manifest or policy file "C:\temp\Reckon_Accounts_2018_R2\Reckon_Accounts\Microsoft.VC80.MFC.MANIFEST" on line 11. Component identity found in manifest does not match the identity of the component requested. Reference is Microsoft.VC80.MFC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50727.762". Definition is Microsoft.VC80.MFC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0". Please use sxstrace.exe for detailed diagnosis.