Unable to install Reckon Account Enterprise

  • 1
  • Question
  • Updated 4 weeks ago
  • Answered
Hi Support

I'm unable to install Reckon Account Enterprise 2018 R1, After successfully entering the Key and selecting the install instance the install closes and no further install windows appear.

Any assistance would be appreciated.

Many Thanks, Michael
Photo of Michael Lee

Michael Lee

  • 70 Points

Posted 1 year ago

  • 1
Photo of Rav

Rav, Community Manager

  • 91,000 Points 50k badge 2x thumb
Hi Michael,
Does this occur if you try performing the install again?

Is there any indication the install is being blocked perhaps by an anti-virus solution or other program?
Photo of John Peppas

John Peppas, Accredited Partner

  • 1,694 Points 1k badge 2x thumb
Hi

Had this issue myself

Was told by Reckon Support to stop the Print Spooler Service then restart

That seemed to resolve my issue so give it a try


Photo of Rav

Rav, Community Manager

  • 89,740 Points 50k badge 2x thumb
Good call John,

More info on that and additional steps in the below article -

Installation Interrupted when installing Accounts Business
Photo of Pete Nayler

Pete Nayler

  • 60 Points
Hi everyone, I'm also experiencing this issue on several Windows 10 Pro computers. Both previously-suggested workarounds fail to successfully install Reckon Enterprise. Restarting the print spooler doesn't work, nor do the methods linked in the article above.

At the time the installation closes, there is an error logged in the ppplication event log. The source is SideBySide, event ID 35:

Activation context generation failed for "C:\temp\Reckon_Accounts_2018_R2\Reckon_Accounts\setup.exe".Error in manifest or policy file "C:\temp\Reckon_Accounts_2018_R2\Reckon_Accounts\Microsoft.VC80.MFC.MANIFEST" on line 11. Component identity found in manifest does not match the identity of the component requested. Reference is Microsoft.VC80.MFC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50727.762". Definition is Microsoft.VC80.MFC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0". Please use sxstrace.exe for detailed diagnosis.


Photo of Pete Nayler

Pete Nayler

  • 100 Points 100 badge 2x thumb
7 months later, I was having the same issue on 2 computers with version 2019 R1. After another few wasted hours attempting all suggested fixes from multiple sources, I inadvertently recreated the problem on a 3rd computer simply by installing MYOB AccountEdge Pro 17.5. Once I removed this product from each computer, Reckon installed perfectly. I could then reinstall AccountEdge afterwards and both applications were happy.

Hopefully this helps somebody in an accounting environment.
Photo of Data Rec

Data Rec, Employee

  • 7,816 Points 5k badge 2x thumb
Thanks Pete, we'll get that support article updated to include the solution which worked for you. 

https://kb.reckon.com.au/issue_view.asp?ID=5599

Regards,

Data Recovery Team
Photo of Mac Wilson

Mac Wilson

  • 62 Points
This drove me nuts.  Would install Reckon entering the key then the install just dies.  Removing MYOB Edge all works.