Unable to install reckon accounts personal 2015

Options
Les Russell
Les Russell Member Posts: 3 ✭
edited August 2020 in Reckon Accounts (Desktop)

Attempting a fresh install on new Windows 7 Pro machine. Downloaded ReckonAccountsPersonal2015.exe, unzipped to C:\Temp. Attempting to install logged in as admin user. Get to "Click here to install Reckon Accounts 2015" and it does nothing. Tried disconnecting from internet and disabling av (McAfee) - no difference.

Comments

  • Kevin V. Russell
    Kevin V. Russell Member Posts: 265 ✭
    edited June 2015
    Options
    What error message are you getting?
  • Les Russell
    Les Russell Member Posts: 3 ✭
    edited September 2014
    Options

    Hi. No error message. The window disappears and it does nothing. We just got the DVD in case it was something to do with the download. It is exactly the same. I'm going to try installing as a non-admin user (only thing I can think of).

    *Edit* changing user didn't help.  Following is extract of Windows event log (D: is the DVD drive):

    Faulting application name: setup.exe_Setup, version: 15.0.0.1, time stamp: 0x53db07cc

    Faulting module name: setup.exe, version: 15.0.0.1, time stamp: 0x53db07cc

    Exception code: 0xc0000409

    Fault offset: 0x00007fba

    Faulting process id: 0x1688

    Faulting application start time: 0x01cfca3e63901a91

    Faulting application path: D:\HAB\disk1\setup.exe

    Faulting module path: D:\HAB\disk1\setup.exe

    Report Id: a244dedd-3631-11e4-a336-40167eabc33b


  • vinia
    vinia Alumni Posts: 53 ✭
    edited September 2014
    Options

    Hello Les,

    Thank you for using the Reckon Community.

    First make sure that you are logged in as ADMIN to the computer. Anti-virus is still off and then do the steps below.

    1. So from the Cd installer - please right click it and click OPEN

    2. Then look for "HAB" folder - open it

    3. Then open the folder called "DISK1"

    4. Then look and  - double click the file called : "ISsetup or ISsetup.exe"


    Please let me know you can install it this way.


    Kind Regards,

    Vinia

    Reckon Technical Support

  • Les Russell
    Les Russell Member Posts: 3 ✭
    edited September 2014
    Options
    Hello vinia,

    Thanks very much - running ISetup from the disk has installed successfully.

    Les
  • vinia
    vinia Alumni Posts: 53 ✭
    edited September 2014
    Options

    Hello Les,

    Very much welcome.

    Vinia

Categories