Unable to lodge and upload my "finalised" file for the 19/20 year in Reckon GovConnect

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Karen Koks
Karen Koks Member Posts: 5 ✭
edited July 2020 in Accounts Hosted
I use Reckon Hosted and I have been unable to lodge and upload my "finalised" file for the 19/20 year.  STP file successfully writes but when I open Reckon GovConnect, I select "Upload" & "Update a previously completed ATO submission or Finalise Year", I choose the file to upload, select Confirm and nothing happens.  Any suggestions on why it is doing this?

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  • Lance Arthy
    Lance Arthy Member Posts: 19 ✭
    edited July 2020
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    When you go to the STP Lodgements did you select Finalise Year from the Pay Event menu (top left-hand side of the page)?

    I did my lodgement last week and it took me a couple of goes before it seemed to work. I assume it worked because my employees tell me they have reports in their MyGov accounts. 
  • Karen Koks
    Karen Koks Member Posts: 5 ✭
    edited July 2020
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    Thanks Lance for your reply.  Yes, I did select Finalise year from the Pay Event menu.

    I decided to upgrade my file to the 2020 R2 version and see if it made a difference and i have now been successful.

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