Get the following message when trying to login since the weekend!
This page isn’t working
I have tried in chrome & internet explorer, restarted, logged off, cleared with still no luck!
This page isn’t working
hosted-connectv82.reckon.com is currently unable to handle this request.
I have tried in chrome & internet explorer, restarted, logged off, cleared with still no luck!
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134 Points
- frustrated
Posted 1 year ago
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24,828 Points
Rav, Community Manager
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91,662 Points
Hi Chloe,
You need to clear your browser cache and cookies and then restart your browser.
We've had another case of this which has been resolved by doing the above.
You need to clear your browser cache and cookies and then restart your browser.
We've had another case of this which has been resolved by doing the above.
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134 Points
As i said in my post, i have tried all of that. Still no luck, no one in technical support answers phones or replies to emails. Finding it very frustrating to run a business with a software we are constantly having issues that take days to resolve from poor customer service.
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24,828 Points
Chloe. Did you follow and do what Rav suggested above, which resolved the issue for the other person who had continuing problems for three days and has now had it resolved?
John L G
John L G
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134 Points
yes have tried all of the above
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24,828 Points
Sorry Chloe, but I don't have the expertise to help you anymore. Hopefully somebody from Reckon will get in touch with you soon. Perhaps you need to put your phone on loudspeaker and keep working whilst you wait for somebody to help you.
John L G
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100 Points
feeling your pain Chloe, I have the same error and have been on hold for 1 hour and 15 mins :-(
Rav, Community Manager
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91,662 Points
Chloe & Lisa,
To be honest I don't know what's causing your issue and we're not having any widespread access issue right now either.
If you can send me your User ID's I'll ask our devs to see if there's anything wrong they can see.
To be honest I don't know what's causing your issue and we're not having any widespread access issue right now either.
If you can send me your User ID's I'll ask our devs to see if there's anything wrong they can see.
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92 Points
Hi Rav, I'm still having he same problem, my user id is 0064753-2
I am also unable to launch Reckon Hosted. Depending on the browser I use, I am getting either a HTTP 500 error (hosted-connectv82.reckon.com) or a blank screen! Help. I have also tried clearing cache and cookies in one browser to no avail.
I am having the same issue. Did anybody find a way to get this resolved?
