Unable to log in

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  • Problem
  • Updated 3 months ago
  • Solved
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Hi, I am unable to log in. Keeps telling me to check my username or password (despite being pre-populated). I'm unable to reset password or log in via Google - just tells me I'm signed in. 
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michael philp

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Posted 4 months ago

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Rav, Community Manager

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Hi Michael,
Do you receive the same error if you manually enter the login credentials rather than logging in with the pre-populated details saved in the browser?

Are you having the same trouble if you try logging in via a different browser as a test?
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michael philp

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Hi Rav,
I did try both of those things, but it has resolved itself now. 
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Michael Philp

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Hi Rav,
I am having the exact same problem again today and happened again last week. After a few hours the problem resolves. However, it is quite frustrating when I want to see some information like today - I just want to know how much cash to bank and I can't access it. It's not a browser problem as I've tried both Chrome and IE. Please can you assist

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