Unable to log in

michael philp_9121578
michael philp_9121578 Member Posts: 17 ✭
edited May 2018 in Reckon One
Hi, I am unable to log in. Keeps telling me to check my username or password (despite being pre-populated). I'm unable to reset password or log in via Google - just tells me I'm signed in. 

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,380 Community Manager Community Manager
    edited March 2018
    Hi Michael,
    Do you receive the same error if you manually enter the login credentials rather than logging in with the pre-populated details saved in the browser?

    Are you having the same trouble if you try logging in via a different browser as a test?
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  • michael philp_9121578
    michael philp_9121578 Member Posts: 17 ✭
    edited March 2018
    Hi Rav,
    I did try both of those things, but it has resolved itself now. 
  • Michael Philp_9638006
    Michael Philp_9638006 Member Posts: 1 ✭
    edited April 2018
    Hi Rav,
    I am having the exact same problem again today and happened again last week. After a few hours the problem resolves. However, it is quite frustrating when I want to see some information like today - I just want to know how much cash to bank and I can't access it. It's not a browser problem as I've tried both Chrome and IE. Please can you assist
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