Unable to login

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Jan_8038129
Jan_8038129 Member Posts: 6 ✭
edited July 2020 in Reckon Accounts (Desktop)
I am using Reckon Premier 2015, everytime I log in I get a message that I am already logged in, it takes 5 to 10 attempts before I can log in. I do log out via exit. Does anyone else have this problem?

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  • Rav
    Rav Administrator, Reckon Staff Posts: 15,409 Community Manager Community Manager
    edited July 2020
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    Hi Jan,

    Is there any chance that anyone else could be using the same login? Premier is a multi user product so just wanted to check that possibility.

    Also, there is a KB article here which may help -
    http://kb.reckon.com.au/issue_view.asp?ID=4879

    Let me know how you get on

    Cheers
    Rav

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  • Jan_8038129
    Jan_8038129 Member Posts: 6 ✭
    edited February 2016
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    Hi Rav,

    Thankyou for your response. No one else has my log in password so I assume not.
    I will try the what you have suggested and will let you know, thankyou so much

    Jan
  • John Graetz
    John Graetz Member Posts: 1,651 ✭✭✭
    edited December 2016
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    Hi Jan.  Just another couple of points.  Are you running in single user mode or multi user mode?  Does somebody else like external auditors have access to the file?  If they have, and RA is only in single user mode, you won't be able to get anywhere if they have accessed the file.  That is a problem which we encountered a couple of months ago.  I normally run in single user mode, unless somebody else wants access to the file.  If that other person, or persons, logs in before me, I cannot gain access if RA is in single user mode.  When I encountered my problem, it turned out, after contacting Reckon, that we discovered that the external auditors were using our file (sorry - not really relevant because I was referring to Hosted which is not what you appear to be running).  John L G

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