unable to login the APP

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  • Updated 3 months ago
Yesterday installed STP on iPhone X iOS version 12.2 completed initial setup and registered the software with ATO. Today unable to login, see attached photo. What should I do? 

Kai

Kai
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Kai

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Posted 3 months ago

  • 1
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Rav, Community Manager

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Hi Kai,
Sorry to hear you had some trouble in signing up to the app, can you let me know if this problem is still occurring for you today?
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Kai

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Hi Rav

Thanks for your prompt reply. I am still unable to login. Now the error message is "Incorrect Email or Password". However, I have not changed either the email nor the password. I tried a few more times and still not able to login!

Kai
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Rav, Community Manager

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Hi Kai,
Can you do me a favour and go through the 'Forgot Password' option on the app and reset your password and login after this. Let me know if its successful for you (or not).
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S Maier

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Hello Kai, I'm just wondering if you've been able to log in?  I'm having the same problem as you where I get a message saying "Incorrect Email or Password".  Thanks, Sonja