Unable to login to Reckon Customer Portal

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Emmy
Emmy Member Posts: 3 ✭
edited July 2019 in Accounts Hosted
I can not login to Reckon Customer Portal with my user name.
The error message has come out saying" This user name is not registered with Reckon."
Our company is  Reckon Accounts Hosted user and I am registered as Administrator.  
I have to setup for STP today.  Please help me.

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  • Rav
    Rav Administrator, Reckon Staff Posts: 15,409 Community Manager Community Manager
    edited June 2019
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    Hi Emmy,
    As you're a Reckon Accounts Hosted user, please ensure you're logging into the Reckon Portal with your Hosted user name. Do not use a User ID to login unless that is also your user name.
    There's more info on this here -
    Signing up/Logging in to the Reckon Portal

    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Emmy
    Emmy Member Posts: 3 ✭
    edited June 2019
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    I have tried to login with my Hosted user name not User ID.
  • Emmy
    Emmy Member Posts: 3 ✭
    edited June 2019
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    Hi Rav,
    Can not solve this problem. Should I create a new Portal account ?

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