Unable to resize columns on invoice or other templates in Reckon Accounts Hosted

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  • Updated 7 days ago
I’m unable to resize my column size on my reports and/or any invoice or other transaction templates. How can I fix it?

Please see this KB article for more on this -

Unable to resize columns on invoice or other templates in Reckon Accounts Hosted
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Rav, Community Manager

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Posted 2 weeks ago

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Sharee

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Neither can I....

It seems that whenever Reckon change how to print reports (so that they go straight to a print screen instead of the extra print command) then I can't change column width on any reports.


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Rav, Community Manager

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Hi Sharee,
Did you take a look at the info in the KB article above?
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Sharee

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Hi Rav, yes I disabled the Touch Screen option in Device Manager.  It didn't make any difference to my reports' column width.  So I re-enabled the Touch Screen, then dragged Reckon from my 2nd screen to my primary screen which is Touch Screen.  Then I used my finger on the screen and it worked (but very sloppily... took a lot of pressing my finger and waiting for the dotted vertical line to appear, then drag wider).  So now I've memorised that report which I need wider columns to view and that seems to have fixed my dilemma for now.
Hope this gives you some enlightenment :)
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Robyn Ricket, Accredited Partner

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Rav, how long before this will be fixed?
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Jennifer Rajendran

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Having the same problem.  It's a hit and miss trying to resize columns - mostly a miss!!! Urgggghh