Unable to resize columns on invoice or other templates in Reckon Accounts Hosted

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  • Updated 4 months ago
I’m unable to resize my column size on my reports and/or any invoice or other transaction templates. How can I fix it?

Please see this KB article for more on this -

Unable to resize columns on invoice or other templates in Reckon Accounts Hosted
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Rav, Community Manager

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Posted 1 year ago

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Sharee

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Neither can I....

It seems that whenever Reckon change how to print reports (so that they go straight to a print screen instead of the extra print command) then I can't change column width on any reports.


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Rav, Community Manager

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Hi Sharee,
Did you take a look at the info in the KB article above?
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Sharee

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Hi Rav, yes I disabled the Touch Screen option in Device Manager.  It didn't make any difference to my reports' column width.  So I re-enabled the Touch Screen, then dragged Reckon from my 2nd screen to my primary screen which is Touch Screen.  Then I used my finger on the screen and it worked (but very sloppily... took a lot of pressing my finger and waiting for the dotted vertical line to appear, then drag wider).  So now I've memorised that report which I need wider columns to view and that seems to have fixed my dilemma for now.
Hope this gives you some enlightenment :)
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Robyn Ricket, Accredited Partner

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Rav, how long before this will be fixed?
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Jennifer Rajendran

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Having the same problem.  It's a hit and miss trying to resize columns - mostly a miss!!! Urgggghh
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Kelly

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I am having the issue of not being able to do anything that involves dragging/scrolling the mouse. Is this fixed? I've tried disabling my touch screen (which seems more of a workaround than a fix as I do usually use my touch screen). Is there any better suggestions? It's only been a problem for me since the last update..
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Fairbairn Sykes II

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Is this getting fixed at all?  Are you even looking at it?  The suggested work around does't work for myself, and others by the looks of this thread.
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Angela Brown

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Same problem here and hugely annoying.
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Gary Price

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This is too stupid for words. Please get it fixed
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Keila

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Please, please, please tell us when this issue is going to be resolved? Reckon obviously knows how to fix it at their end because the exact same thing happened last year and was fixed.
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Paul Mason

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Turned off touch screen fixed all my issues :-)

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Wilma, Accredited Partner

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Turned off touch screen and it is still broken.  Any update on a fix for this guys?
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WendyM

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I only see a work around which is very annoying to have to do all the time. Is this issue getting fixed? 
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Gary Price

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they have zero interest in fixing it.  That would mean they would have to admit they stuffed up...and Reckon never do that.
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Keila

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Hi Rav. I honestly can't believe that I'm writing this again!!! I am still unable widen the columns on my reports in Reckon Accounts Hosted. Please do not tell me to disable my touch screen because that doesn't work and I very much resent having disable a commonly used feature of my laptop just to use your product anyway! I and others have been complaining about this for the best part of 2 years!!! There have been numerous updates in that time and there is still no fix. I've begun to dread Reckon updates because a different feature seems to be disabled each time. Instead of improving the product your updates seem to cause untold problems. Please clearly answer my question - when will this problem be definitively fixed? I don't want another work-around or long-winded alternative - I just want to know when will the problem be fixed or has Reckon made a decision not to actually fix this issue?