This is not related but I am no longer able to resize columns on reports such as balance sheets etc. This was a problem the last time an attempt was made to fix the number of clicks it takes to print a report.
Note: This conversation was created from a reply on: Ebillity Time Tracker no syncing with 2018 RAH.
Note: This conversation was created from a reply on: Ebillity Time Tracker no syncing with 2018 RAH.
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130 Points
Posted 1 year ago
Rav, Community Manager
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86,464 Points
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130 Points
Hi Rav
The result is the same using google or internet explorer.
The result is the same using google or internet explorer.
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130 Points
This affects all reports unfortunately. It would have been a long list to do them all.
Rav, Community Manager
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84,270 Points
No worries, thanks Tony.
Which device are you using? A touchscreen-enabled device or a desktop PC?
Which operating system are you using?
Which device are you using? A touchscreen-enabled device or a desktop PC?
Which operating system are you using?
Rav, Community Manager
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84,270 Points
Sorry for all the questions, just need to gather info as I'm getting the team to check this.
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130 Points
Rav, I have a touchscreen-enabled laptop using Windows 10.
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624 Points
Rav with all due respect and I emphathise with you for whats been happening, why dont your "team" check this all out!
We have been through enough this weekend and the same thing happened last year, so where is the checklist that you check the report sizing/browser etc. Will we get a discount for testing the environment on your behalf for all the inconvenience and then on top of this we are supposed to test for you?
We have been through enough this weekend and the same thing happened last year, so where is the checklist that you check the report sizing/browser etc. Will we get a discount for testing the environment on your behalf for all the inconvenience and then on top of this we are supposed to test for you?
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110 Points
Rav, Community Manager
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86,464 Points
Hi all,
There is a new KB article just published which is related to this and contains further information here -
Unable to resize my column widths on an invoice, other templates and the reports window
There is a new KB article just published which is related to this and contains further information here -
Unable to resize my column widths on an invoice, other templates and the reports window
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2,252 Points
With all due respect, this is not a solution. Why does Reckon insist on using their customer base as beta testers, and then refuse to solve the issues.
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154 Points
Rav, can you please confrim this issue will be addressed for the 2019-2020 update??
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842 Points
Isn't this ambulance at the bottom of the cliff stuff though. How many thousands of customers use touch screen enabled PC's and this is growing. Surely making columns resize for all devices is Software development 101. This is a very Mickey Mouse solution.
Rav, Community Manager
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86,442 Points
We'll looking at a longer term solution for this however realistically that will not happen until well after the current AU EOFY period has passed.
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310 Points
Disable touch screen still the only fix???
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310 Points
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130 Points
This started happening to me today. I work in a cloud environment, none of our devices are touch screen, and it isn't actually an option to disable it. Is there another fix as yet?
Rav, Community Manager
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82,298 Points
Hi Amy,
As this has only started happening today and you're using a non-touchscreen device, what is happening when you attempt to resize? Which browsers are using with Hosted and is the same thing happening across other browsers as well?
As this has only started happening today and you're using a non-touchscreen device, what is happening when you attempt to resize? Which browsers are using with Hosted and is the same thing happening across other browsers as well?
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154 Points
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104 Points
