Unable to return( enter to next line) with description in estimates and invoices

Rebecca_9723457
Rebecca_9723457 Member Posts: 7
edited June 2020 in Accounts Hosted
Hi,  I have been trying to input estimates and invoices but I have been unable to enter (as in return button) and enter a new sentenace or detail under the initial line.
Any ideas on what might be happening or how I can fix this?

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,305 Community Manager Community Manager
    edited November 2018
    Exit your file by going into File > Exit and then go into the Hosted control panel and log off the active session. Logout and close your browser and then retry in a couple of minutes.

    Is there any change in this behaviour?


    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Rebecca_9723457
    Rebecca_9723457 Member Posts: 7
    edited November 2018
    Hi Rav, no, that has not helped.  Any other ideas? 
  • Rav
    Rav Administrator, Reckon Staff Posts: 15,305 Community Manager Community Manager
    edited November 2018
    Hmmm I just logged in to test using my account and it worked normally.
    Is it affecting all invoices/estimates you try to create or a select one/few?



    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Linda ABC
    Linda ABC Accredited Partner Posts: 1,131 Accredited Partner Accredited Partner
    edited June 2020
    Rebecca - Try pressing the Shift key and then pressing Enter - this should take you to a new line?

  • Rebecca_9723457
    Rebecca_9723457 Member Posts: 7
    edited November 2018
    Thanks heaps Linda - This works! 
  • Rebecca_9723457
    Rebecca_9723457 Member Posts: 7
    edited November 2018
    It is all the ones I have tried.
  • Vicki N Nathan Laffy
    Vicki N Nathan Laffy Member Posts: 3
    edited July 2019
    Is this in Reckon One? It doesn't work for me...
  • Acctd4
    Acctd4 Accredited Partner Posts: 3,366 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
    edited July 2019

    Hi Rebecca

     

    Just to add to Linda’s advice ….

     

    This is actually a set-able Preference if you want your “Enter” key to default to this.

     

    You can access this setting under the “Edit” dropdown menu > Preferences etc as per the screenshot below  :)

     

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    Reckon Accredited Professional Partner Bookkeeper / Registered BAS Agent (No: 92314 015)

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    0422 886 003

    shazinoz2@bigpond.com

    www.accounted4bs.com


    image

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)