Unable to send e-mail from Reckon post Win10 1709 upgrade

  • 1
  • Problem
  • Updated 5 months ago
Experiencing issues sending e-mail post Win 10 1709 upgrade.
Using Reckon 2016 and Microsoft Outlook 2010.

The error that comes up is:
An internal error occurred while preparing your message. It has not been sent.
(MAPI error code 00000000 (0) at line 947 in sendemail.cpp)

Solutions attempted already based on the  KBs of the community include:
https://community.reckon.com/reckon/topics/mapi_error_code_00000000_0_at_line_947_in_sendemail_ccp_i...
https://community.reckon.com/reckon/topics/mapi-error-code-80040102-258-at-line-947-in-sendemail-cpp
https://community.reckon.com/reckon/topics/internal_error_has_occurred_while_preparing_you_message
https://community.reckon.com/reckon/topics/mapi_error_code_00000000_0_at_line_947_in_sendemail_ccp_i...
https://community.reckon.com/reckon/topics/internal-error-occured-while-preparing-message-mapi-error...

Configuration is confirmed for Outlook's Trust Center, qbw.ini file, "Run as Administrator" option for both applications etc.

Unfortunately however, still not being able to send e-mails from Reckon.

Has anyone had a similar issue?

Thank you for your time and responses in advance!
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John Georgiadis

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Posted 5 months ago

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