Unable to use reckon STP app (ios and android) after register using google (gmail account)

  • 1
  • Problem
  • Updated 4 weeks ago
  • (Edited)
I have registered to reckon account using gmail app, however, when I'm trying to use the reckon STP mobile app, I was not able to login. I was not able to change the password from the website as well.

I need to use the STP app, is it possible for you to set/reset the password so that I can use the app?

My email address is: ellybing@gmail.com
Company: XQUARECLOUD PTY LTD [abn: 58 623 224 108]

Alternatively, if that does not work, you can link the company to jkosasih@gmail.com, this is another email account that I use to register to reckon account (with password).

Please get back to me as soon as possible as we are urgently need to submit STP soon.

Thank you very much for your help.
Photo of Elly Yi

Elly Yi

  • 90 Points 75 badge 2x thumb
  • frustrated

Posted 1 month ago

  • 1
Photo of Rav

Rav, Community Manager

  • 104,618 Points 100k badge 2x thumb
Hi Elly,
The STP app does not support login with Google or other 3rd party accounts.
I've had a look at your details and there is a lot going on here so I'll need your help in understanding what's happened.

Your ABN has been registered in two places under two different email address already, once in our GovConnect service under an account with your Google details.
Secondly, your ABN has also been registered into the STP app in April under a completely different email address (neither of the ones you've specified in your post above).

Since there haven't been any submissions sent for your ABN under either service, I think the best thing to do here is to delete all your accounts so that you can start again on the app only.

I'll wait to here from you before making any changes.
Photo of Elly Yi

Elly Yi

  • 90 Points 75 badge 2x thumb
Please delete all accounts. I will start again from the app. Thank you.
Photo of Rav

Rav, Community Manager

  • 104,618 Points 100k badge 2x thumb
Hi Elly,
All accounts have been deleted so you can start again by creating a new account and registering your ABN.