unable to verify financial institution
Lynne Dartnall
Member Posts: 21 ✭
When I try to import my webconnect file I get:
Reckon is currently unable to verify the financial institution information for this download
How do i get my file to import?
Reckon is currently unable to verify the financial institution information for this download
How do i get my file to import?
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Comments
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Hi Lynne,
Are there any special characters in the file name?
If so, can you please try to recreate the file without these characters and try again?
Let me know how you get on
Cheers
Ravℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.
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Hi
No the file is just called export 4.QFX
Thanks
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Thanks Lynne,
Can you please recreate the file without the space in the file name and let me know if that proves successful?
Also, I've noticed you've selected the Accounts Hosted option for this thread, just confirming Hosted is the program you're currently using?
Cheers
Ravℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.
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I'm using Reckon Account Personal Plus 2016.
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still doesn't work.
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Thanks Lynne,
Reckon Accounts Personal imports bank transactions via a QIF file and share transactions through a qfx webconnet file formatted for ANZ Share Invest broker (formerly E*Trade). Any other formats will be rejected.
Does your file contain bank or share transactions?
regards,
John
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