Unable to activate Reckon Accounts 2014 - (Upgrade from QuickBook 2013) - Missing Finish

  • 1
  • Problem
  • Updated 5 years ago
  • In Progress
hi Guys,
Having issues after upgrading from
Quickbook 2013 to Reckon Accounts plus 2014

Keeps prompting to activate (with only 5 more opens left)
so i go to File -> Activate my xxx
however the Next/Finish button is not there

i have done everything listed on the http://kb.reckon.com.au/issue_view.asp?ID=1929
link
Computer is Win7 - running IE11 (from the issue i went down as far as IE 8 - win7 doesnt let me go lower)
NOTE: opening the ActWzd.html in google chrome and firefox will show the next button however 
Clicking on the next would get me a "actnxt()" file not found?

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Gwaylow

  • 70 Points
  • Annoyed

Posted 5 years ago

  • 1
Photo of Mirko

Mirko, Alum

  • 34,812 Points 20k badge 2x thumb
Hi Gwaylow, thanks for reaching out to us and welcome to the Reckon Community. First step would be to try and replacing the missing file. Please email me at community@reckon.com and I will shoot that across for you. Cheers, Mirko