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This is absolutely unacceptable service from Reckon. It is no wonder that MYOB overtook them as the preferred small-medium business accounting package. Now new cloud hosted packages are coming out and still doing better than Reckon is. The current disgustingly poor level of service, lack of communication to customers, failure internally to provide a quality product that actually works (don't get me started on day to day issues like connecting to printers) let alone has features that it should, horrific timing of "maintenance" and "updates", and failure as a provider to have a backup system in case of failure (like what is currently happening) is apauling. If I ran my business like this I would be homeless in under a month. Reckon, I'M DONE, OUT, DUSTED, GONE!! 3 days down (not including the weekend) around a month end process is ridiculous. The money I have had to pay, in this outage alone, for staff doing nothing has cost me more than buying my own server and a real accounting package that actually does what it should! You've lost me as a customer and I dare say I won't be the only one!!