Underpayment and customer credits created automatically by ReckonAccounts Pro

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  • Updated 3 months ago
I am using ReckonAccounts 2013.  For some reason a problem has started occurring whereby when I use the "Receive Payments" function for a receipt from a customer, once I apply the payment it is saying that a random higher amount was actually due, but it then applies a lower random payment amount also creating a credit for that customer.  I noticed this because the account for the customer does not return back to zero like it should.  For example, I raise an invoice for $100, then when I apply that payment to the invoice if I then go back into it the Amt. Due is say $105 and the Payment amount is say $102.  Why is this happening?  Even if I delete the transactions and re-enter them it does not fix the problem.
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Kris Brown

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Posted 4 months ago

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Kim Chapman - COS Business Solutions, Accredited Partner

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Hi Kris

I am going to take a guess that you have been using negative lines in your invoices instead of raising an adjustment note.

Kind Regards
Kim Chapman
www.cosbiz.com.au
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Kris Brown

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Hi Kim, Thank you for your response.  Yes I do use negative lines in my invoices (for example fees that are charged by to the customer to me so I collect the net amount). So I wouldn't think an adjustment/credit note is necessary. But this issue has only just started happening even though I have been using negative entries in my invoices for years.
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Kris Brown

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Hi Kim, Do you have a solution for my problem with Reckon Accounts?