Undo pay run error

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  • Problem
  • Updated 3 years ago
Hi!

I was trying to undo a pay run when this error came up:



Any ideas? Help would be greatly appreciated!

:)
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A G

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  • puzzled

Posted 3 years ago

  • 1
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Rav, Community Manager

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Hi A G

Just in the first instance, can you please log out and then try again please?

Can you let me know if you encounter the same error?

Cheers
Rav
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A G

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Hi Rav

Thanks for responding!

Just gave that a go and the same error has appeared.

Regards,
A G
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Kim Chapman - COS Business Solutions, Accredited Partner

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Hi A G


Please go to the Make Payments Screen, you have to delete the 'Make Payment' for each Employee in the Payrun before you can Undo a Payrun.

Kind Regards

Kim Chapman

www.chapmanofficeservices.com

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A G

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Hi Kim

Thanks for the suggestion! I don't have any payments listed as we are currently transitioning from our old system and have been using the old system to make payments while setting up this one. Thank you, though!

Regards,
A G
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Kim Chapman - COS Business Solutions, Accredited Partner

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Hi A G

You are trying to Undo the Payrun.  When you first 'Finished' the payrun, did you go to Make Payments to allocate the Net pays to the bank account?

Regards

Kim

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A G

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Hi Kim,

No, I didn't - I just finished the payrun and left it at that.

I've been experimenting with Reckon for a few months now and have made and undone several payruns in the past.

I'm quite puzzled, so thank you for helping me nut this out!

Regards,
A G
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Kim Chapman - COS Business Solutions, Accredited Partner

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Hi A G.

Just realised, its probably not anything you can fix. You might be able to keep perservering, or just give up for the day and try again tomorrow.

Best of Luck.

Kind Regards
Kim
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Rav, Community Manager

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Thanks for trying A G,

The error message is a little suspicious as it doesn't look like a regular prompt when going through the 'Undo Payrun' action.

Can you please give our Reckon One support team a call so we can take a closer look into this with you? We're at 1300 RKN ONE (1300 756 663)
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A G

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Hi Rav,

Thanks for responding! I got a bit frustrated so left it for a couple of days but I just tried again and can undo it now. Not quite sure what happened - is there a limit to how many payruns I can undo in a day?

Thanks again for all your help!
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Rav, Community Manager

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Awesome to hear A G!

No there are no limits in place for undoing payruns, glad to hear it's working.

Let us know if you run into any further issues

Cheers
Rav
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A G

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Hi Rav,

Just letting you know that the same error just popped up.

I logged on, finished a pay run and then attempted to undo a different pay run when the error occurred. I haven't done anything else.

I don't really mind, as none of this is urgent, but I thought it might be helpful for you to know to help troubleshoot in the future should this occur again.

I'll try it again another day and if the error continues to occur I'll post here.

Thanks for your help and attentiveness!

Regards,
A G
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Rav, Community Manager

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Thank you A G, and I'm sorry to hear this is occurring.

Yes please do let me know, regardless I will run your thread past the Reckon One team for their insight.

Cheers
Rav
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A G

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Just letting you know that it's still happening from time to time with different functions. I tend to just leave it for a few days and hope for the best.

Hope this helps you work things out! :)

A G
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A G

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Hi! Sorry, it's been five days and I can't delete or edit a couple of my unpaid payruns. They don't seem to be turning up in my journals.

I'm really hoping to resolve this error soon and any help would be greatly appreciated!!!

A G
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Rav, Community Manager

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Hey A G,

Really sorry to see you're still having this problem, can you please give us a buzz when you've got a chance so we can take a closer look into this with you - 
1300 RKN ONE (1300 756 663)
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A G

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Hi Rav,

Thanks for replying! Just tried to get through for about 10 minutes but I don't have much time left so I'll need to call another day. But thanks again for getting back to me!

A G