Hi!
I was trying to undo a pay run when this error came up:
Any ideas? Help would be greatly appreciated!
:)
I was trying to undo a pay run when this error came up:
Any ideas? Help would be greatly appreciated!
:)
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356 Points
- puzzled
Posted 3 years ago
Rav, Community Manager
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95,964 Points
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356 Points
Kim Chapman - COS Business Solutions, Accredited Partner
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4,968 Points
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356 Points
Kim Chapman - COS Business Solutions, Accredited Partner
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4,968 Points
Hi A G
You are trying to Undo the Payrun. When you first 'Finished' the payrun, did you go to Make Payments to allocate the Net pays to the bank account?
Regards
Kim
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356 Points
Hi Kim,
No, I didn't - I just finished the payrun and left it at that.
I've been experimenting with Reckon for a few months now and have made and undone several payruns in the past.
I'm quite puzzled, so thank you for helping me nut this out!
Regards,
A G
No, I didn't - I just finished the payrun and left it at that.
I've been experimenting with Reckon for a few months now and have made and undone several payruns in the past.
I'm quite puzzled, so thank you for helping me nut this out!
Regards,
A G
Kim Chapman - COS Business Solutions, Accredited Partner
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4,968 Points
Hi A G.
Just realised, its probably not anything you can fix. You might be able to keep perservering, or just give up for the day and try again tomorrow.
Best of Luck.
Kind Regards
Kim
Just realised, its probably not anything you can fix. You might be able to keep perservering, or just give up for the day and try again tomorrow.
Best of Luck.
Kind Regards
Kim
Rav, Community Manager
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95,964 Points
Thanks for trying A G,
The error message is a little suspicious as it doesn't look like a regular prompt when going through the 'Undo Payrun' action.
Can you please give our Reckon One support team a call so we can take a closer look into this with you? We're at 1300 RKN ONE (1300 756 663)
The error message is a little suspicious as it doesn't look like a regular prompt when going through the 'Undo Payrun' action.
Can you please give our Reckon One support team a call so we can take a closer look into this with you? We're at 1300 RKN ONE (1300 756 663)
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356 Points
Hi Rav,
Thanks for responding! I got a bit frustrated so left it for a couple of days but I just tried again and can undo it now. Not quite sure what happened - is there a limit to how many payruns I can undo in a day?
Thanks again for all your help!
Thanks for responding! I got a bit frustrated so left it for a couple of days but I just tried again and can undo it now. Not quite sure what happened - is there a limit to how many payruns I can undo in a day?
Thanks again for all your help!
Rav, Community Manager
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95,964 Points
Awesome to hear A G!
No there are no limits in place for undoing payruns, glad to hear it's working.
Let us know if you run into any further issues
Cheers
Rav
No there are no limits in place for undoing payruns, glad to hear it's working.
Let us know if you run into any further issues
Cheers
Rav
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356 Points
Hi Rav,
Just letting you know that the same error just popped up.
I logged on, finished a pay run and then attempted to undo a different pay run when the error occurred. I haven't done anything else.
I don't really mind, as none of this is urgent, but I thought it might be helpful for you to know to help troubleshoot in the future should this occur again.
I'll try it again another day and if the error continues to occur I'll post here.
Thanks for your help and attentiveness!
Regards,
A G
Just letting you know that the same error just popped up.
I logged on, finished a pay run and then attempted to undo a different pay run when the error occurred. I haven't done anything else.
I don't really mind, as none of this is urgent, but I thought it might be helpful for you to know to help troubleshoot in the future should this occur again.
I'll try it again another day and if the error continues to occur I'll post here.
Thanks for your help and attentiveness!
Regards,
A G
Rav, Community Manager
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95,964 Points
Thank you A G, and I'm sorry to hear this is occurring.
Yes please do let me know, regardless I will run your thread past the Reckon One team for their insight.
Cheers
Rav
Yes please do let me know, regardless I will run your thread past the Reckon One team for their insight.
Cheers
Rav
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356 Points
Just letting you know that it's still happening from time to time with different functions. I tend to just leave it for a few days and hope for the best.
Hope this helps you work things out! :)
A G
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356 Points
Hi! Sorry, it's been five days and I can't delete or edit a couple of my unpaid payruns. They don't seem to be turning up in my journals.
I'm really hoping to resolve this error soon and any help would be greatly appreciated!!!
A G
I'm really hoping to resolve this error soon and any help would be greatly appreciated!!!
A G
Rav, Community Manager
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95,438 Points
Hey A G,
Really sorry to see you're still having this problem, can you please give us a buzz when you've got a chance so we can take a closer look into this with you -
1300 RKN ONE (1300 756 663)
Really sorry to see you're still having this problem, can you please give us a buzz when you've got a chance so we can take a closer look into this with you -
1300 RKN ONE (1300 756 663)
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356 Points
Hi Rav,
Thanks for replying! Just tried to get through for about 10 minutes but I don't have much time left so I'll need to call another day. But thanks again for getting back to me!
A G
Thanks for replying! Just tried to get through for about 10 minutes but I don't have much time left so I'll need to call another day. But thanks again for getting back to me!
A G
