Uninstalling Trial Version Reckon Accounts 2015
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Beth Platford
Member Posts: 2 ✭
I am trying to install the Reckon Accounts Accounting 2015 Programme, but it keeps coming up that the 'installation has been interrupted' and to run the installation wizard again later, which I did, with the same result. I called Support and they said to make sure the Trial version had been uninstalled before installing the new programme. However, when I try to uninstall what I is already on my computer, the same message comes up, that the installation had been interupted and to try to run it again later. Why can I not uninstall the existing programme?
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Comments
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Hi Beth, I had this problem last week despite following all of the directions about uninstall, clean install, clearing registry entries etc. Solution was to re-install an earlier version, validate, then re-install 2015 over the top, leaving the old installation in place. Mine was Enterprise but might work for you. Cheers,
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Beth
I was thinking along the same lines as Kerry, when attempting to answer you too. If you don't happen to have an older version to use for Kerry's idea, try doing a REPAIR installation of the TRIAL to get it up, in order to retry taking it DOWN entirely. There may be some registry corruption causing mischief here.
Gary Pope
m: 0408994799
An Accredited Partner- Consultant (VIC. Aust)
http://www.alchester.com.au/reckon-ac...
"Working with Accountants/Bookkeepers PPs/APs, as an
independent IT Professional and retired FCPA Accountant"0 -
Thanks guys for your replies, I called Support again and it turned out to be a 'start menu, search 'services.msc', and reset the Print Spooler. Whatever that means?!?! I wrote the whole process in case someone else encounters the same problem. Allowed me to completely and fully uninstall the old programme so I could install the new. Headache gone!2
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Beth!
Terrific.... Yes now I recall that solution. It is outlined at:
https://community.reckon.com/reckon/topics/problem_upgrading_from_reckon_accounts_2013_to_2014
(in case others hit this forum article on this issue)
Cheers
Gary
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Hi Everyone,
This behaviour has been reported by only a small number of users and the items we have isolated that appear to contribute to it are:- a previous installation of Reckon Accounts may have installed some peripheral files that interfere with the next installation;.
- The Print Spooler being used by another application (scanner/monitoring type) that is denying Reckon Accounts access to the print spooler during the installation;
- .Net Framework 3.5.1 not activated (Windows 7, 8 and 10 do not turn it on by default)
regards,
John0
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