Unknown username or password error
Tom Carra
Member Posts: 3 ✭
It returns the error messsage "Unknown username or password." I have tried to reset it, but even with the new password received in the email it still won't work.
1
Comments
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Hi Tom,
I have had this too. Just keep resetting the password until it does work, then go into the Control Panel and change your password to what you would like it to be!
Kind regards,
Sally McIntosh (Sally@samsolutions.com.au)0 -
Hello Tom and Sally,
I'm sorry to hear you are experiencing this problem. It is not a system problem and the number of people reporting it is very small.
Please call Technical Support and work through this issue with a representative.
Hope to have you accessing your accounts soon.
regards,
John
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What is the number for technical support please?
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So it is not a technical problem. Friday not a problem with login using user name, come in Monday, cant's login using username! Sorry but no-one working here to change anything over the weekend! No updates to computer over the weekend! Sorry but I don't have time to phone technical support each time this sort of thing happens! Stop blaming the users.0
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HI John
Thanks for your reply. I have called technical support and they have escalated the problem as they have said it is a system issue
Regards
Tom1
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