I am getting an unrecoverable error (1398079349) every time I go want to create an Estimate, and even if I want to check the details of an existing one. This has been occurring since I upgraded to Accounts Pro 2014. An ideas as this is very frustrating
-
160 Points
Posted 5 years ago
Sally McIntosh, Accredited Consultant, Accredited Partner
-
13,102 Points
Lesley Xerri Accredited Consultant, Accredited Partner
-
1,082 Points
_large.jpg)
-
236 Points
Maggie Curtis - Accredited Consultant, Accredited Partner
-
92 Points
We are also experiencing this problem with a brand new datafile in RA 2014 Premier Contractor Edition when we are clicking on Sales Orders from the home screen and top drop down list. Does anyone have any answers yet?????
Dayle O'Callaghan - Accredited Consultant, Accredited Partner
-
474 Points
Further to this issue we have done some additional testing and identified the issue is only occurring on PC's running XP.
-
236 Points
We use Quickbooks on XP and Windows 7. Issue happens on both platforms.
Dayle O'Callaghan - Accredited Consultant, Accredited Partner
-
474 Points
Thanks Luke, we have been unable to replicate it in Windows 7 as yet - must have been lucky! We have sent a QBwinlog to Reckon and await response.
Mirko, Alum
-
34,812 Points
Hey Guys, here is the update I've obtained from our Product Management and Development teams.
We are collecting data from
users getting these errors and trying to replicate to find a common cause. Like Dayle, we are struggling to replicate the issue thus require as much information as possible from those that are having this experience. ^Mirko
(Edited)
Dayle O'Callaghan - Accredited Consultant, Accredited Partner
-
474 Points
Thanks Mirko, we sent dev a load of additional info late yesterday at their request, just to clarify there is no difficulty replicating it on XP, just in Win7 (for us anyway).
-
82 Points
Any updates on this error???
Maggie Curtis - Accredited Consultant, Accredited Partner
-
92 Points
Hi Ryan, We followed up with Reckon yesterday and the developers are still working on this.
-
82 Points
Hi Maggie, any more updates on this error?
-
82 Points
We haven't been able to locate what triggers this but it happens many times per day
Mirko, Alum
-
34,812 Points
Hey Ryan, at this point in time it is still with our developers who are also struggling to find an exact trigger, to the point where they are struggling to replicate the error. As soon as I get more info, I'll share it with you all here.
-
82 Points
I too have been experiencing the same error code since upgrading to 2014. At first our numerous phone calls to support showed no such error code and that we must have been mistaken, although it was there in clear sight. Although this is the most common error code we experience since the upgrade, this is not the only one that does pop up either.
Anything and everything triggers it...
* Create a sales order - Crash
* Create an invoice - Crash
* Open a previous transaction - Crash
* Open the next transaction from a report too quickly - Crash
So far I have had no reports from my colleague of it crashing during accounts payable transactions, or payroll though.
It's really temperamental as well. Some days I will get 10-20 transactions (sales orders and/or invoices) in before it crashes, other days (like today) I am getting 1-3 invoices in before it crashes, but could enter 15-20 sales orders in just prior without a single hiccup.
We are running XP also.
We have rebuilt, reinstalled, created a portable file, selected single window view, and tried different computer drive locations to save the file. None have helped or fixed the solution. And when you are working to a deadline, having the file crash more often than not it is completely frustrating, and time consuming.
Anything and everything triggers it...
* Create a sales order - Crash
* Create an invoice - Crash
* Open a previous transaction - Crash
* Open the next transaction from a report too quickly - Crash
So far I have had no reports from my colleague of it crashing during accounts payable transactions, or payroll though.
It's really temperamental as well. Some days I will get 10-20 transactions (sales orders and/or invoices) in before it crashes, other days (like today) I am getting 1-3 invoices in before it crashes, but could enter 15-20 sales orders in just prior without a single hiccup.
We are running XP also.
We have rebuilt, reinstalled, created a portable file, selected single window view, and tried different computer drive locations to save the file. None have helped or fixed the solution. And when you are working to a deadline, having the file crash more often than not it is completely frustrating, and time consuming.
(Edited)
-
82 Points
Any follow up information from Reckon on this error?
I have started to log each crash I have per day, and currently I have had 14 crashes within 4 hours today.
Last week I logged 32 crashes over a two day (12 hour period).
As you can see the error is relentless...
I have started to log each crash I have per day, and currently I have had 14 crashes within 4 hours today.
Last week I logged 32 crashes over a two day (12 hour period).
As you can see the error is relentless...
Dayle O'Callaghan - Accredited Consultant, Accredited Partner
-
474 Points
-
236 Points
Hi, At one store we have had to convert our XP machine to Windows 7 due to hardware failure. However I have been told it still crashes. Will try and get them to capture it when it happens again, could be a different problem who knows. We did have another problem and that is the replacement machine is unable to HOST the file (claims firewall issues, so we opened firewall right up, but still can not host/share the file, we have to do this on another qb machine).
Dayle O'Callaghan - Accredited Consultant, Accredited Partner
-
474 Points
Thanks Luke for your response, our client is living with it for now, while they do more testing on Win 7 to make sure it doesn't occur on it before upgrading.
-
110 Points
My company is using Windows 7, 8 & 8.1 pro, we are experiencing it more on the windows 8 machines but its not limited to it.
Dayle O'Callaghan - Accredited Consultant, Accredited Partner
-
474 Points
Thanks, I will follow up again with Reckon today.
-
110 Points
Hi Dayle, have you had any more information from Reckon?
-
82 Points
Dayle O'Callaghan - Accredited Consultant, Accredited Partner
-
474 Points
-
110 Points
I'm sorry? The next product release? Another 6 months with continuous crashes? That's unacceptable. Why is it that Reckon have not yet responded directly to this thread? Will start looking into MYOB EXO if this is the case
Mirko, Alum
-
34,812 Points
Issue has only be replicated by our development team on WinXP which is
not a supported OS. We have not been able to replicate the issue on any
of the supported OS's. Could you let me know more about your PC setups? email me at community@reckon.com with your system settings, the versions of the OS's and which Anti-Virus, firewall etc software your are using. A screenshot of the error would also help. I'd then forward this onto our Devs as this information may help isolate the cause of the issue.
-
110 Points
Hi Mirko,
I have just emailed through today's first crash.
Regards,
Adam
I have just emailed through today's first crash.
Regards,
Adam
Very Disapointing answer: Issue has only be replicated by our development team on WinXP which is
not a supported OS.
I have a solution, Reckon revert to the previous release? or Refund?
i find it very suspicious Reckon can make a program work with windows XP for many years and now all of a sudden cannot (will not) fix
I have a solution, Reckon revert to the previous release? or Refund?
i find it very suspicious Reckon can make a program work with windows XP for many years and now all of a sudden cannot (will not) fix
I have another idea....maybe if the Windows XP error was fixed, it would also fix the Windows 7 error? And Reckon would not be wasting everyone's time trying to replicate the error
-
110 Points
