Unrecoverable Error

Sovy
Sovy Member Posts: 2
edited February 2017 in Accounts Hosted
Hi,
I got problem in generating tax invoice. When I save the invoice, this window pop out and force me to log out. I tried several times and still the same. How to solve this?image

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,305 Community Manager Community Manager
    edited February 2017
    Hi Sovy,

    An unrecoverable error usually refers to a corruption in one of the elements of the task you're performing, in this case generating a tax invoice.

    Please try to resort your item list, customer list, term list and chart of accounts then try again.

    If the problem persists please complete a rebuild and verification, info on how to complete this in Accounts Hosted is here - https://community.reckon.com/reckon/topics/how-to-verify-data-and-rebuild-data-for-a-company-data-fi...

    Please let me know how you get on

    Cheers
    Rav


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  • Sovy
    Sovy Member Posts: 2
    edited June 2016
    Hi Rav, 
    Thank you so much for your guidance. I would be able to save the invoice after I resort item list and chart of accounts. 

    Cheers and have a nice day! 
    Sovy