Unregistered user help

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Felicity Dearlove
Felicity Dearlove Member Posts: 2
I am a contract bookkeeper and one of the companies who I do books for is now being audited by the ATO. In January 2016 they switched from the QBooks Plus 2011-12 system to the QBooks online system.  Some of the info I need from 2015 is stored on a backup so all good there but I am unable to access it as their Plus2011-12 version has been scrapped.  How can I access this info to pull off the reports for ATO?  I downloaded the trial version but it is asking for an activation key?? Please help :(