Upgrade check error

  • 1
  • Problem
  • Updated 3 years ago
When I try to check for updates I get the following error message.
How can I fix this?

I have removed some identifying information and also placed x's to replace information. There is the exact number of x's as there were numbers. 

1&
2&_ga=GA1.3.xxxxxxxxx.xxxxxxxxxx9786&HTTP_UPGRADE_INSECURE_REQUESTS=1
3
4?&_ga=GA1.3.xxxxxxxxx.xxxxxxxxxx&HTTP_UPGRADE_INSECURE_REQUESTS=1
5?&_ga=GA1.3.xxxxxxxxx.xxxxxxxxxx&HTTP_UPGRADE_INSECURE_REQUESTS=1
6?&_ga=GA1.3.xxxxxxxxx.xxxxxxxxxx&HTTP_UPGRADE_INSECURE_REQUESTS=1
Redirect Page Not Found

Key : 404;http://redirect.reckon.com.au:80/reckonaccounts_2016_NZ_PersonalPlus/Update
QueryString : ?&_ga=GA1.3.xxxxxxxxx.xxxxxxxxxx&HTTP_UPGRADE_INSECURE_REQUESTS=1

post params
-------
Request.Params[_ga] = GA1.3.xxxxxxxxx.xxxxxxxxxx
Request.Params[HTTP_UPGRADE_INSECURE_REQUESTS] = 1

-------

key length = 2
decode length : 4
decode[0] : reckonaccounts
decode[1] : 2016
decode[2] : nz
decode[3] : personalplus
vchKey : update
key[0] : reckonaccounts_2016_nz_personalplus
key[1] : update
Query String : ?&_ga=GA1.3.xxxxxxxxx.xxxxxxxxxx&HTTP_UPGRADE_INSECURE_REQUESTS=1

exec spRedirectGetRedirect 'reckonaccounts', '2016', 'nz', 'personalplus', 'update'

Request.Params[] = 404;http://redirect.reckon.com.au:80/reckonaccounts_2016_NZ_PersonalPlus/Update
Request.Params[_ga] = GA1.3.xxxxxxxxx.xxxxxxxxxx
Request.Params[ASP.NET_SessionId] = removed for privacy
Request.Params[ALL_HTTP] = HTTP_CONNECTION:keep-alive HTTP_ACCEPT:text/html,application/xhtml+xml,application/xml;q=0.9,image/webp,*/*;q=0.8 HTTP_ACCEPT_ENCODING:gzip,deflate HTTP_ACCEPT_LANGUAGE:en-US,en;q=0.8 HTTP_COOKIE:_ga=GA1.3.xxxxxxxxx.xxxxxxxxxx HTTP_HOST:redirect.reckon.com.au HTTP_USER_AGENT:Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/56.0.2924.87 Safari/537.36 HTTP_UPGRADE_INSECURE_REQUESTS:1 
Request.Params[ALL_RAW] = Connection: keep-alive Accept: text/html,application/xhtml+xml,application/xml;q=0.9,image/webp,*/*;q=0.8 Accept-Encoding: gzip,deflate Accept-Language: en-US,en;q=0.8 Cookie: _ga=GA1.3.xxxxxxxxx.xxxxxxxxxx Host: redirect.reckon.com.au User-Agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/56.0.2924.87 Safari/537.36 Upgrade-Insecure-Requests: 1 
Request.Params[APPL_MD_PATH] = /LM/W3SVC/877129692/Root
Request.Params[APPL_PHYSICAL_PATH] = C:\Inetpub\ReckonRedirect\
Request.Params[AUTH_TYPE] = 
Request.Params[AUTH_USER] = 
Request.Params[AUTH_PASSWORD] = 
Request.Params[LOGON_USER] = 
Request.Params[REMOTE_USER] = 
Request.Params[CERT_COOKIE] = 
Request.Params[CERT_FLAGS] = 
Request.Params[CERT_ISSUER] = 
Request.Params[CERT_KEYSIZE] = 
Request.Params[CERT_SECRETKEYSIZE] = 
Request.Params[CERT_SERIALNUMBER] = 
Request.Params[CERT_SERVER_ISSUER] = 
Request.Params[CERT_SERVER_SUBJECT] = 
Request.Params[CERT_SUBJECT] = 
Request.Params[CONTENT_LENGTH] = 0
Request.Params[CONTENT_TYPE] = 
Request.Params[GATEWAY_INTERFACE] = CGI/1.1
Request.Params[HTTPS] = off
Request.Params[HTTPS_KEYSIZE] = 
Request.Params[HTTPS_SECRETKEYSIZE] = 
Request.Params[HTTPS_SERVER_ISSUER] = 
Request.Params[HTTPS_SERVER_SUBJECT] = 
Request.Params[INSTANCE_ID] = 877129692
Request.Params[INSTANCE_META_PATH] = /LM/W3SVC/877129692
Request.Params[LOCAL_ADDR] = removed for privacy
Request.Params[PATH_INFO] = /redirect.aspx
Request.Params[PATH_TRANSLATED] = C:\Inetpub\ReckonRedirect\redirect.aspx
Request.Params[QUERY_STRING] = 404;http://redirect.reckon.com.au:80/reckonaccounts_2016_NZ_PersonalPlus/Update
Request.Params[REMOTE_ADDR] = removed for privacy
Request.Params[REMOTE_HOST] = removed for privacy
Request.Params[REMOTE_PORT] = removed for privacy
Request.Params[REQUEST_METHOD] = GET
Request.Params[SCRIPT_NAME] = /redirect.aspx
Request.Params[SERVER_NAME] = redirect.reckon.com.au
Request.Params[SERVER_PORT] = 80
Request.Params[SERVER_PORT_SECURE] = 0
Request.Params[SERVER_PROTOCOL] = HTTP/1.1
Request.Params[SERVER_SOFTWARE] = Microsoft-IIS/6.0
Request.Params[URL] = /redirect.aspx
Request.Params[HTTP_CONNECTION] = keep-alive
Request.Params[HTTP_ACCEPT] = text/html,application/xhtml+xml,application/xml;q=0.9,image/webp,*/*;q=0.8
Request.Params[HTTP_ACCEPT_ENCODING] = gzip,deflate
Request.Params[HTTP_ACCEPT_LANGUAGE] = en-US,en;q=0.8
Request.Params[HTTP_COOKIE] = _ga=GA1.3.xxxxxxxxx.xxxxxxxxxx
Request.Params[HTTP_HOST] = redirect.reckon.com.au
Request.Params[HTTP_USER_AGENT] = Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/56.0.2924.87 Safari/537.36
Request.Params[HTTP_UPGRADE_INSECURE_REQUESTS] = 1
Photo of Carlisa Silby

Carlisa Silby

  • 200 Points 100 badge 2x thumb

Posted 3 years ago

  • 1
Photo of Rav

Rav, Community Manager

  • 91,270 Points 50k badge 2x thumb
Hi Carlisa,

Can you step me through the process you're going through when you encounter the above error?

Are you using the 2016 version currently?
Photo of Carlisa Silby

Carlisa Silby

  • 200 Points 100 badge 2x thumb
Hello Rav,

Thanks for your reply.

When i opened personal plus it asked if i wanted to check for updates. I selected yes and when it opened the inbuilt browser that is the big long string that was displayed on the screen.

Yes, I am using the 2016 version.