Trouble renewing and upgrading Personal Plus 2018 to 2019.
Each year this happens and after literally hours of trying options, it is usually recitifed by a call to Reckon where I'm told it is something to do with my subscription. The problem is that this year I am living in Africa and calling is not an option. I do however have decent internet.
Invoice paid in December. Automatic update doesn't work. Manual loading of keys doesn't work. restarting computer doesn't work. Script errors pop up (they are many and varied in content). I'm unable to find precise instructions as to how to upgrade and at the same time I can't access any old data.
As the community will appreciate, I feel robbed. This whole upgrade and license renewal process should be so simple for a tech company.
Each year this happens and after literally hours of trying options, it is usually recitifed by a call to Reckon where I'm told it is something to do with my subscription. The problem is that this year I am living in Africa and calling is not an option. I do however have decent internet.
Invoice paid in December. Automatic update doesn't work. Manual loading of keys doesn't work. restarting computer doesn't work. Script errors pop up (they are many and varied in content). I'm unable to find precise instructions as to how to upgrade and at the same time I can't access any old data.
As the community will appreciate, I feel robbed. This whole upgrade and license renewal process should be so simple for a tech company.
marian
I'm still at it.
I'm confident my files are backed up as I do so each time I have finished entries for the day. However I can't get any further than this screen. Invoice was paid in December as is acknowledged in my member profile.
I have obtained the installation key code from my account details. when applied, a message appears advising:
"Reckon Accounts was unable to finish the activation process using the internet. What would you like to do? Try again (didn't work) or talk to a representative by phone (difficult from Zambia)
Your help would be appreciated