Why does Home & Business think this is not the computer originally installed on after upgrading to W
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oatley guy
Member Posts: 1 ✭
I upgraded to Reckon Accounts Home & Business 2013 last Friday. Today (Wednesday) I got a message saying I should upgrade from Windows 8 to 8.1 (yes I have been off-line on this computer since before the xmas holidays).This I did (successfully). Now when I try to run Accounts, I get an error message which says I am apparently trying to run the software on a different computer. Well no, it is the same computer. How do I get this issue sorted?
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Hello Oatley Guy,
Sorry to hear of your difficulty.
When you open Home & Business and it says its not the computer you originally installed on, click Yes, and on the next screen click OK. You should then be able to access your Home & Business software.
If you have any problem with re-activating you can always call Customer Service on 1-800 RECKON to re-activate over the phone.
For more information on dealing with this issue see: http://kb.reckon.com.au/kb/issue_view.asp?ID=3791.
regards,
John0
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