Upload STP 'Success' but nothing comes up on the page to then submit etc. Blank!

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  • Problem
  • Updated 2 years ago
  • Not a Problem
Finally got the upload errors to go away, and get a green SUCCESS bar when I upload a pay run now.... but then the webinar shows it should appear underneath on a list to then review and submit to the ATO.  But no list is coming up on my screen.  Webinar demo suggests it should be immediate.  Help please?  Thanks in advance!
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Kylie Charrington Ex Mills

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  • frustrated (again!)

Posted 2 years ago

  • 1
Can I 'bump' this please?  Anyone able to help - I'm still having the issue..  :(

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Rav, Community Manager

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Hi Kylie,
Sorry but I'm not quite following where you are in this process, so just to clarify, when you say it says 'Success' is that when you submit the Pay Event to the ATO but the event doesn't appear after this?

Could you post a screenshot of what you're seeing, feel free to block out any sensitive info.

Thanks Rav.   I did the upload button, chose the file etc, then get the green Success bar at the top.  But then nothing appears.  I *think* I should have a list of them then at the bottom to review & submit type of thing?  Thank you.   =)

It was the only Payroll premier option.  Is that wrong?  
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Rav, Community Manager

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Yes Payroll Premier is a seperate, standalone product.
Reckon Accounts Premier comes under Reckon Accounts Desktop so if you select that option in the 'Add Products' menu, your pay events should appear.
Thank you!  I'll have a go.
It works Rav - Thank you so much once again.   :)