uploaded backup doesn't appear in B drive

  • 1
  • Problem
  • Updated 3 months ago
When I upload a desktop backup to online it doesn't appear immediately in the B drive.  I have been using this system for months and just lately this problem has appeared.  The backups do eventually appear after several attempts and logging in and out but it can take hours.
Photo of nance.s

nance.s

  • 1,162 Points 1k badge 2x thumb
  • frustrated

Posted 3 months ago

  • 1
Photo of Kevin Russell

Kevin Russell, Accredited Partner

  • 40,252 Points 20k badge 2x thumb
Your internet connection is too slow or the file is too big
Photo of nance.s

nance.s

  • 1,162 Points 1k badge 2x thumb
The backup file hasn't changed significantly in size since this started happening and I have a VDSL connection that is working almost at fibre speeds.
Photo of Kevin Russell

Kevin Russell, Accredited Partner

  • 40,252 Points 20k badge 2x thumb
Yeah the file size you are seeing is not accurate. The uplink to Reckon wont use the maximum speed