Uploading back up file to Hosted for first time

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  • Problem
  • Updated 3 months ago
  • Not a Problem
I have been using Reckons Accounts (on pc) and have been backing up to a local network drive. I've now moved to Hosted and want to upload the back up files, but the location in which the files are saved are not coming up as an option.

The are saved as .QBB

I've also tried moving the back up files to my desktop and a usb, but still can't find them via Hosted. 

The only locations I can see in Reckons Hosted are My Backup (B:) and My Live (Q:) - however these are not showing up  in my file directory so I cannot access them outside Hosted, nor to save my backups there.

Help please as I can't update the tax tables in Reckons Accounts (as this subscription has been converted to Hosted), nor can I get Hosted working.
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Christina McIntosh

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Posted 3 months ago

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Rav, Community Manager

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The Q drive is a virtual drive unique to Reckon Accounts Hosted so its not a physical drive on your PC.

If you want to save it to your PC or upload a file to Hosted, you just need to download/upload it using the Floating Toolbar. There's more info on how to use that here -

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Christina McIntosh

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Ok - it is the upload that is the issue (it from my PC to hosted). It looks like it is working using the floating tool bar. The Welcome pop up is a bit misleading. 

Thanks for your help.