Used running totals for 1st 2 runs and now do not tally with ATO or STP app do with accountant. Ho to fix

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  • Updated 2 weeks ago
Used running totals for first 2 pay runs now out by those amounts with ATO and STP but not with BAS figures. How do I fix this
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Louise Yeomans

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Posted 2 weeks ago

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Eric Murphy

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Do you mean you entered the year to date totals in the payruns instead of the actual payrun figures?
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Louise Yeomans

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I know what the problem is. RECKON has entered July and August 2019 twice which is exactly the amount I can't reconcile. Even you add the monthly pay summary info it does not tally with ATO or RECKON YTD figures. I am so over this glad a cliff nearby. 2 of our employees are Centrelink recipients and this will really make a mess of their payments. Spent 5 hours today trying to rectify the problem but can't.

Kind regards Louise Yeomans
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Robyn Kelly (Partner), Accredited Partner

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Louise - I don't actually understand your question, and it is very hard to help without knowing exact details.  In saying that, with the Free STP App, the employees income statements on MyGov are always the correct figures, showing what has been received correctly.
I suggest you ask your employees to print their income statements out (you can't logon to get them - they need to do that).  Compare the income statements to what your actual payments should have been for the year (from you bank statements).  You then need to do a pay adjustment (probably a negative adjustment) in the app and send through the App so the employees income statement on My Gov then shows the correct figures.
I work for myself (not Reckon) and am willing to help but there will be a charge if you need my help. if you choose that option.

To enter a negative adjustment

Click the + button on the top right

Click “New Adjustment” down the bottom

Enter the pay date (or date processing) and DONE

Select the Employee / employees

Click “Create Adjustment”

Click “Edit pay details” for each employee

If it is a negative adjustment click the .- button (or just the button)

Slide the blue box to the negative (see to the right)

Enter the negative amount in each field

Click “Save”

Edit the next employee if applicable

Click “Continue” to “Declaration