User access issues with Trial Reckon Accounts Hosted Online

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  • Question
  • Updated 5 months ago
  • Answered
We are trialing Reckon online and our payroll user cannot access employee payroll information even though they have full user access? would it be because it's only a trial?
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Sam

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Posted 5 months ago

  • 1
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Kevin Russell, Accredited Partner

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No. Have you set the user up with full access?
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Sam

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Yep sure did, it's really strange?
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Sam

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Sam

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Sam

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All sorted - It was the "Centres" section where full access wasn't selected in the Employees Centre.
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Kevin Russell, Accredited Partner

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Yeah great. Easy fix then